Hit by ransomware? Don't pay. Don't wipe.
Ransomware Data Recovery Singapore
Files encrypted, a ransom note on screen? Take a breath. There are often ways to get data back without paying criminals — from backups, shadow copies, deleted originals and known decryptors. We'll assess your case honestly, including what can and can't be recovered.
4.9 / 5915 reviews · Cleanroom lab · Confidential handling (opens Google in a new tab)Quick answer
We don't pay ransoms and we won't promise to "crack" strong encryption — no honest lab can. What we can often do: recover data from backups, Windows shadow copies and snapshots, recover deleted original files, apply a public decryptor if one exists for that strain, and salvage unaffected or partially encrypted data — plus give you a clear, honest picture of your options. First: isolate the machine, don't wipe it, and get an assessment.
First 15 minutes
What to do right now
Isolate the device
Disconnect it from the network and Wi-Fi to stop the spread to shared drives and NAS.
Preserve everything
Keep the ransom note and encrypted files — they identify the strain and possible decryptors.
Photograph the note
A photo of the message and file extensions helps identification.
Don't wipe or reinstall
Reformatting destroys backups, shadow copies and recoverable originals.
Don't run random "decryptors"
Many are scams or more malware. Use only verified tools.
Don't pay yet
Get an assessment first — you may not need to, and paying has no guarantee.
The hard question
Should you pay the ransom?
Our honest position: paying is a last resort with no guarantees. Criminals may not send a key, the key may not work, and payment funds more attacks. Authorities generally advise against it. Before you even consider it, let us assess whether your data can be recovered another way — often it can.
Beware "we can decrypt anything" claims
Any provider promising to break strong, modern ransomware encryption without the key is being dishonest. What legitimate recovery relies on is backups, snapshots, deleted originals, implementation flaws in weaker strains, or a published decryptor — not magic.
Honest expectations
What can & can't be recovered
Often recoverable
- Files from backups (even ones you forgot you had)
- Windows shadow copies / VSS snapshots not deleted by the malware
- NAS / server snapshots
- Deleted original files the malware left behind before encrypting copies
- Data hit by weaker/older strains with known flaws or public decryptors
- Unaffected or partially encrypted data on the same media
Honestly not recoverable
- Files locked by strong, correctly-implemented encryption with no key, no backup and no snapshot
- Data that's been securely wiped or overwritten after infection
- Anything after a full reformat/reinstall that destroyed recoverable traces
We'll tell you which bucket you're in — before you spend anything.
Our process
How we help after a ransomware attack
Step 1: Free confidential assessment
We identify the strain, scope the damage, and check for backups, snapshots and recoverable originals.
Step 2: Preserve & image
We work on forensic copies so nothing is made worse, keeping evidence intact for insurers/authorities.
Step 3: Recover by every legitimate route
Restore from backups/snapshots, recover deleted originals, and apply a verified public decryptor where one exists.
Step 4: Verify & hand back
You get a verified list of recovered data before you approve handover.
For organisations
Business & server ransomware
Ransomware often hits servers, NAS and RAID systems hardest. We handle these confidentially with NDAs, coordinate with your IT team and insurer, and preserve evidence for any reporting obligations under Singapore's PDPA. Time matters — the sooner the system is isolated and assessed, the more we can typically save.
Getting it to us
How to get your drive to us — including after hours
Three ways, whichever suits you. Power the drive off first, and don't run anything on it.
- Walk in — 6 Harper Road, Leong Huat Building #05-02, beside Tai Seng MRT. Monday to Friday, 9.30am–6.30pm.
- After-hours drop-off locker — available 24/7 and monitored by CCTV. WhatsApp us on +65 8127 7508 before you come over and we'll walk you through it.
- Post or courier it — to the same address. Pack it so it cannot move inside the box; a failed drive should not be rattling around in transit.
How long it takes: diagnosis is typically same-day to 24 hours. Standard recoveries often complete within 3–7 business days depending on complexity; emergency and priority service is available for urgent business cases.
Free diagnosis whichever route you choose, and a fixed written quote before any work begins. If you decide not to go ahead, you collect your device and owe nothing.
Answers
Ransomware recovery FAQ
Only in specific cases — if a verified public decryptor exists for that strain, or the strain has a flaw. For strong, correctly-implemented encryption with no key or backup, no honest lab can decrypt it. We recover instead from backups, snapshots and deleted originals wherever possible.
It's a last resort with no guarantee the key works, and it funds further crime. Get a free assessment first — you may be able to recover without paying.
No. We focus on legitimate recovery: backups, snapshots, deleted originals and verified decryptors.
Don't wipe, reformat or reinstall, don't run untrusted "decryptor" downloads, and don't delete the ransom note or encrypted files — they help identify the strain.
Often yes, especially if snapshots or backups exist. Isolate the system and contact us for a confidential assessment.
Yes — we handle cases confidentially, offer NDAs for businesses, and preserve evidence for insurers and PDPA reporting.
Confidential & free
Free ransomware assessment
What our clients say
Trusted by individuals and businesses in Singapore
Business Profile
Ransomware Data Recovery – Rated by customers on Google
915Google reviews
4.9 out of 5
Updated 5 Nov 2026
“Thank you to the team at CBL for helping me recover all the contents from my faulty USB, which contained many precious family photos.”
Iris ShenUSB flash drive recovery · via Google “Great relief the engineers managed to recover all my data successfully from my damaged iPhone 14.”
Peter AndroidiPhone 14 recovery · via Google “Amazing service from CBL. They have restored all the data from my laptop. Sarah was very helpful and attentive to my queries.”
S YTLaptop recovery · via Google