We don't pay ransoms and we won't promise to "crack" strong encryption — no honest lab can. What we can often do: recover data from backups, Windows shadow copies and snapshots, recover deleted original files, apply a public decryptor if one exists for that strain, and salvage unaffected or partially encrypted data — plus give you a clear, honest picture of your options. First: isolate the machine, don't wipe it, and get an assessment.
What to do right now
Should you pay the ransom?
Our honest position: paying is a last resort with no guarantees. Criminals may not send a key, the key may not work, and payment funds more attacks. Authorities generally advise against it. Before you even consider it, let us assess whether your data can be recovered another way — often it can.
Any provider promising to break strong, modern ransomware encryption without the key is being dishonest. What legitimate recovery relies on is backups, snapshots, deleted originals, implementation flaws in weaker strains, or a published decryptor — not magic.
What can & can't be recovered
✅ Often recoverable
- Files from backups (even ones you forgot you had)
- Windows shadow copies / VSS snapshots not deleted by the malware
- NAS / server snapshots
- Deleted original files the malware left behind before encrypting copies
- Data hit by weaker/older strains with known flaws or public decryptors
- Unaffected or partially encrypted data on the same media
🛑 Honestly not recoverable
- Files locked by strong, correctly-implemented encryption with no key, no backup and no snapshot
- Data that's been securely wiped or overwritten after infection
- Anything after a full reformat/reinstall that destroyed recoverable traces
We'll tell you which bucket you're in — before you spend anything.
How we help after a ransomware attack
Free confidential assessment
We identify the strain, scope the damage, and check for backups, snapshots and recoverable originals.
Preserve & image
We work on forensic copies so nothing is made worse, keeping evidence intact for insurers/authorities.
Recover by every legitimate route
Restore from backups/snapshots, recover deleted originals, and apply a verified public decryptor where one exists.
Verify & hand back
You get a verified list of recovered data before you approve handover.
Business & server ransomware
Ransomware often hits servers, NAS and RAID systems hardest. We handle these confidentially with NDAs, coordinate with your IT team and insurer, and preserve evidence for any reporting obligations under Singapore's PDPA. Time matters — the sooner the system is isolated and assessed, the more we can typically save.
How to get your drive to us — including after hours
Three ways, whichever suits you. Power the drive off first, and don't run anything on it.
- Walk in — 6 Harper Road, Leong Huat Building #05-02, beside Tai Seng MRT. Monday to Friday, 9.30am–6.30pm.
- After-hours drop-off locker — available 24/7 and monitored by CCTV. WhatsApp us on +65 8127 7508 before you come over and we'll walk you through it.
- Post or courier it — to the same address. Pack it so it cannot move inside the box; a failed drive should not be rattling around in transit.
How long it takes: diagnosis is typically same-day to 24 hours. Standard recoveries often complete within 3–7 business days depending on complexity; emergency and priority service is available for urgent business cases.
Free diagnosis whichever route you choose, and a fixed written quote before any work begins. If you decide not to go ahead, you collect your device and owe nothing.